Terms and Conditions

1. Who we are

Čeština PRO services are provided by Educasoft Projects s.r.o., company ID (IČO) 19754973, registered office Nad Kazankou 649/46, Troja, 171 00 Prague 7, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 390572 (“we”). Contact: cestinapro.info@gmail.com. These terms govern the purchase and use of our services via the website cestinapro.com.

2. What we offer

• Mock exam – online reading, listening and writing tests and a 30‑minute speaking exam with a tutor via video call, with written feedback and a recommendation.
• Mock exam + practice – the same, plus practice tests (the number is stated with the product).
• Standalone speaking exam – a 30‑minute speaking exam with a tutor and written feedback.

This is preparation for a Czech language exam, not an official exam. The result is indicative and does not guarantee success in the real exam.

3. Order and payment

You place your order via the order form on the website. The contract is concluded upon payment. Prices are stated with the products on the website and are final – we are not VAT payers. You pay online by card or bank transfer; you will receive the receipt by e‑mail.

4. How the service works

1. Within 1 working day of payment we e‑mail you your personal link. It is for you only – please do not share it. If you lose it, we will send you a new one.
2. On the link you take the reading, listening and writing tests. Each test has a time limit which keeps running once started, even if you close the page. A started test cannot be repeated, except in case of a technical error on our side.
3. You book the speaking exam on your personal link once you have submitted all three tests (for the standalone speaking exam straight away). It can be booked at least 2 days in advance. You will receive the video call link in the confirmation.
4. The assessment of your whole exam – points for all parts, written feedback and a recommendation – will be available on your personal link within 2 working days after the speaking exam, including a PDF to download.

You need a computer or phone with internet access and an up‑to‑date browser, headphones or speakers for the listening test and a camera and microphone for the speaking exam.

5. Changing and cancelling the appointment

• You can reschedule or cancel the speaking exam up to 48 hours in advance via the link in the confirmation. Later changes only by agreement at cestinapro.info@gmail.com.
• If you do not join the exam without prior notice, we may offer you one replacement date; otherwise the exam is considered provided.
• If the tutor cannot keep the appointment, we will offer you a new date free of charge.

6. Validity

You can use the purchased services within 12 months of payment. Your results and the PDF remain available on your personal link after that until we delete them in accordance with our privacy policy.

7. Withdrawal and refunds

As a consumer, you may withdraw from the contract within 14 days of payment without giving a reason – an e-mail to cestinapro.info@gmail.com is enough. We will refund the money within 14 days using the same payment method.

• The online tests are digital content. When ordering, you expressly agree that they are made available before the withdrawal period ends and acknowledge that by sending the personal link, your right of withdrawal expires as regards the tests (Section 1837(l) of the Czech Civil Code).
• The speaking exam is a service. If you withdraw within 14 days and the exam has not yet taken place, we will refund the part of the price attributable to it, i.e. CZK 1,000. Once the exam has taken place, withdrawal is no longer possible (Section 1837(a) of the Czech Civil Code).
• Until we send you the personal link, we will refund the full price. After 14 days, the order can only be cancelled by agreement.

8. Complaints

If the service did not go as it should (e.g. a technical error in a test, or the exam did not take place through our fault), write to us within 30 days at cestinapro.info@gmail.com. We will handle your complaint within 30 days at the latest – usually by letting you repeat the test, offering a replacement date or refunding a proportional part of the price.

9. Personal data

We process only the data necessary to provide the service (name, e‑mail, language, order, your answers and assessment). Details can be found in the Privacy Policy on the website cestinapro.com.

10. Final provisions

The contract is governed by Czech law. Consumer disputes can be resolved out of court through the Czech Trade Inspection Authority (www.coi.cz). We may change these terms; your order is governed by the version in effect on the day of payment.